Description

POSITION SUMMARY

The Business Analyst I supports customer implementations, data conversions, CAS customizations, and related projects for C/NET Solutions, a program fiscally sponsored by the Public Health Institute (PHI). This role requires an Oncology Data Specialist–Certified (ODS-C) credential and working knowledge of cancer registry processes. The position manages assigned projects, prepares technical documentation, communicates with customers, and provides support in line with established policies and procedures. The Business Analyst I reports to the Information Technology Manager II and works under close supervision.

This is a remote, regular full-time position with a work schedule typically from 7:00 a.m. to 4:00 p.m. PT, including one-hour unpaid lunch time. Candidates located anywhere in the United States may apply. Schedule flexibility is required, including occasional work outside standard business hours to support customers in other time zones. C/NET Solutions business hours are 5:00 a.m. to 5:00 p.m. PT.

Applicants must have an active Oncology Data Specialist–Certified (ODS-C) credential and meet the other listed requirements to be considered for this position.

Full pay range for this position: $34.54 to $50.07 per hour. The typical hiring range for this position is from $34.54 (minimum) to $42.31 (midpoint) per hour. The starting wage is determined based on the candidate’s knowledge, skills, experience, as well as budget availability.

Employment Type: Full Time

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Customer Implementation and CAS Support — 40%

• Lead customer onboarding, implementation, and related project activities for CNExT, CAS, and associated solutions.
• Coordinate customer data conversions, software setup, installations, and transition activities.
• Review customer results, identify issues, and support resolution of implementation and system concerns.
• Support customers with CAS updates, configuration changes, and related enhancement work.
• Provide training, guidance, and technical support throughout implementation and post-go-live support.
• Collaborate with customer technical staff to ensure successful deployment and ongoing use of CNExT and CAS solutions.

Documentation — 5%

• Create and maintain technical and training documentation for conversions, CAS, software installation, and updates.
• Contribute ideas and write articles for the e/notes newsletter as assigned.

Customer Projects — 15%

• Manage and execute customer database migrations from Microsoft Access to SQL Server, including testing and installation support.
• Manage and execute database merges from single-hospital to multi-hospital environments, including testing and installation support.
• Manage medical record number conversion projects.
• Provide query specifications to Programming, test results, and support implementation as needed.
• Manage shared follow-up file projects with state and central registries, including format testing and staff training.
• Provide frontline support and initial training for project-related work.
• Manage other customer-requested projects as assigned.

Customer Technical Support — 20%

• Support CNExT and CAS software.
• Provide CNExT and CAS training.
• Assist technical support staff with complex issues as level 2 support.

Software Testing — 10%

• Participate in routine testing of CNExT and CAS products.
• Document and report testing results to management and programming staff.

Help File and Metafile Work — 10%

• Review metafiles provided by standards-setting organizations and incorporate applicable updates into the software.
• Document and communicate required software changes from standards-setting organizations to the Programming department.
• Update and convert PDFs and standards resource materials into standardized CHM help files for incorporation into CNExT software, as needed.

Other
Access to Protected Health Information. This role requires access to Protected Health Information and compliance with all C/NET Solutions and Public Health Institute confidentiality and HIPAA policies.
Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
Occasionally work more than 40 hours per week, including weekends.
Work outside C/NET Solutions business hours as needed.
Perform other duties as assigned.

Requirements

Minimum Qualifications

• Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
• Bachelor’s degree in computer science, business management, or a related field; or substitute with four years of related experience; or relevant technical certification with 2 years of relevant experience.

Other Qualifications

• Understanding of CNExT functions, including data entry, reporting, and import/export procedures.
• Experience using helpdesk and ticketing system.
• Ability to analyze complex cancer registry data during conversion reviews and recommend corrections preferred.
• Knowledge of cancer registry standards and practices, including ACoS, NAACCR, SEER, state registry requirements, and international reporting requirements preferred.
• Ability to work effectively in a team environment and lead projects to completion.
• Strong SQL Server administration and SQL programming skills preferred.
• Proficiency with Microsoft SQL Server, Microsoft Windows, Microsoft 365, Microsoft Project, text editors, compression or encryption software, and helpdesk software.
• Strong organizational, analytical, and written and verbal communication skills.
• Knowledge of internet applications such as VPN and Remote Desktop Connection.
• Ability to work under pressure and train peers.
• Creative and solution-oriented approach to problem-solving.